The Royal dental Software Service is used to run background processes necessary for Royal dental Software.

In the Service Manager, double-click RoyalDentalService.

This service is required for customers using Email, eServices or customers utilizing certain third parties.

The RoyalDentalService does the following:

• Creates an alert:
  • if the number of current MySQL connections is greater than the max_connections variable in the my.ini file.
  • when payments are made from the Patient Portal.
  • when a Web Sched New Patient appointment is created.
  • when a Web Sched Recall appointment is created.
  • when a secure email message is received.
  • when a web form is ready to be retrieved.
• Downloads email from servers based on the Inbox Receive Interval set in Email Setup.
• Runs aging once a day if Aging is enterprise preference is selected. See Enterprise Setup.
• Imports clearinghouse reports if Receive Reports by Service is checked in the E-Claims window.
• Send patient aging information to TSI Collections.
• Sends information from Podium if Use service to send invitations is checked in the Podium program link.
• Runs CC Recurring Charges.
• Adds charges for Dynamic Payment Plans.
• Adds Automated Repeating Charges.

Installing the RoyalDentalService

The RoyalDentalService is typically installed on the server computer upon initial installation of Royal dental Software.

Sometimes the RoyalDentalService must be installed manually due to permission restrictions on the server.

To manually install the RoyalDentalService:

1. In the Main Menu, click Tools, Misc Tools, Service Manager.
2. Click Add.
3. Click Browse and select the RoyalDentalService.exe. This is typically located in \Program Files (x86)\RoyalDental\RoyalDentalService\.
4. Click Install.
   1. Enter the configuration settings.
   2. Click OK to close the Configuration window.
   3. If the installation is successful, the status will change from Not Installed to Installed, Running.