Email Setup
In the Main Menu, click Setup, Manage, Email.
Alternatively, in the Email Client, in the top menu, click Setup.
Each clinic can be assigned one outgoing email address. Add the clinic email address here, then assign it in the Clinic Edit window. Clinic email addresses must be assigned in Clinic Edit if using eServices that utilize email.
Email Addresses: A list of email addresses that can be used by all staff members (e.g. general practice, clinic, or group email addresses).
- User Name: The email address.
- Sender Address: The Email address of sender as entered on the Edit Email Address window.
- User: The user associated with the email address.
- Default: The email marked X is the default From email for outgoing emails.
- Notify: The email marked X is the From email used to send secure WebMail notifications to patients.
Double-click to Edit Email Address.
Set Default: Set the selected email address as the From email address for outgoing emails (if a user-specific email is not entered).
WebMail Notify: Set the selected email address as the From email address for WebMail notifications to patients.
Add: Add a new email address that can be used by all staff members.
Inbox Receive Interval: Set the time, in minutes, to automatically check for and download new emails using Royal dental Software Service. Five minutes is the default.
Include Opt-Out Statement: Determines if an opt-out statement is included in all eService emails. The statement includes Practice or Clinic address and instructions about how to unsubscribe from eService emails (see example below).
- Checked: Include the opt-out statement at the bottom of all eService emails. The opt-out statement cannot be edited.
- Unchecked: Do not include the opt-out statement in eService emails. When unchecked, a prompt will appear warning users the opt-in statement is required by US law. Click OK to continue.
Example:
This email has been sent to you from:
North Clinic
123 Walrus Way
Portland, OR 97338.
How to unsubscribe:
If you no longer want to receive any email messages from us, simply reply to this email with the word "unsubscribe" in the subject line.
- When a patient emails a response to unsubscribe, they are not automatically removed from an eService email list. To stop sending them eService emails, remove their email address on Edit Patient Information.
- If a patient has unsubscribed from eService emails, you will need to manually enter their email address for future non-eService emails.
See Email Errors for detailed information on potential errors.