See Use Converted Database.

Most final conversions do not convert outstanding claims. Before you can receive a claim payment in Royal dental Software, you must create each claim.

First, print an outstanding claim report from your old software (as of your final conversion date). In order to start tracking outstanding claims in Royal dental Software, you will want to start recreating these outstanding claims in Royal dental Software as soon as possible. At the very least, claims will need to be recreated before claim payments can be entered.

As claims are recreated in Royal dental Software, mark the claim off the printed list. Once all outstanding claims from your old software have been recreated in Royal dental Software, your office will be able to effectively utilize the Outstanding Insurance Claims Report and Accounts Receivable (A/R) will be accurate.

To recreate claims in Royal dental Software:

First, verify the patient's insurance benefit information. See After a Conversion: Verify Insurance. This will ensure insurance estimates are accurate and reduce data entry when entering claim payments.

1. In the Account Module, select the procedures and click New Claim. This will create the claim for you to modify.
2. Change the claim status from Waiting to Send to Sent - Verified.
3. Change the Date Sent to the actual sent date for the claim.
4. Click OK to save changes.

Once claim payment has been received, the claim can be processed and payment finalized. See Receive Claim and Finalize Insurance Payment.

Resource: Post Conversion Checklist (PDF)