For eClinicalWorks users, all patient demographic data originates in eCW and is passed to Royal dental Software. All synchronization is based on the patient ID.

Do not enter patient data in Royal dental Software. When patient demographic data is sent from eCW, it will automatically overwrite all data in Royal dental Software for the matching patient ID without any user interaction. If the patient ID does not yet exist, then a new patient is created in Royal dental Software.

Patients that have a blank first name or blank last name in eCW will not be imported into Royal dental Software. If a patient has a blank first name or blank last name and the data for that patient is passed into Royal dental Software from eCW, then Royal dental Software will place a message in the Event Log to let the user know that the patient was not imported.

If using Tight Integration, you cannot edit patient demographic data in Royal dental Software.

Merging Patients: To merge patients you must first merge patients in eCW. Then, immediately afterwards, merge the same two patients in the same order in Royal dental Software. See Merge Patients. If patients are not merged in this manner, some information may not properly bridge between eCW and Royal dental Software.