The Automated Messaging Advanced Settings houses settings regarding multiple automated messaging features.

In Automated Messaging, click Advanced Settings.

• Alternatively, in the eClipboard Setup window, click Confirmation Statuses.

eConfirmation Settings

eConfirmation Settings are specific to the eConfirmation feature.

Each time an eConfirmation is sent, the appointment's confirmation status can also update automatically. Set the default status to apply for each circumstance:

• Sent: The status applied when an eConfirmation is sent.
  Note: If more than one eConfirmation rule is set up, do not select a default status that is set to exclude when sending for eConfirmations.
• Accepted: The status applied when a patient confirms the appointment (via the URL link or confirmation code).
• Not Accepted: The status applied when a patient replies Request Phone Call on the URL link. When a patient requests a call back, an Alert will also notify staff.
• Failed: The status applied when the patient's wireless number or email is in a correct format (example: 503-555-1234, service@royaldental.com) but the number or email is not valid. A failure will not occur if the wireless phone or email are left blank.

1 click vs 2 click confirmation: These settings determine whether patient will click on the confirmation link once or twice to confirm the appointment.

• Confirm from link in message (1-click confirmation): When the patient clicks on the link in the eConfirmation message, the appointment will be immediately confirmed.
• Confirm in portal after clicking link (2-click confirmation): This is the default setting. When patient clicks the link in the eConfirmation message, the confirmation portal will open with a list of choices. Patient can opt to confirm or request a callback.

Auto Message Settings

When an Automated Thank-You message or an eReminder is sent to a patient, and the [AddToCalendar] tag is included in the message, the patient can opt to save the appointment to the calendar on their device.

Use Practice Default: Only displays when a clinic, other than Headquarters, is selected. Check to use the Headquarters title. Uncheck to enter a custom title for the selected clinic.

Auto Message Calendar Event Title: The title of the event saved to the patient's calendar. Use the Clinic dropdown to change the title for each clinic.

eReminder Settings

Premedicate Template: The sentence sent for eReminders that include the [Premed] tag. The [Premed] tag only sends for patients marked as Premedicate in the Medical area.

Miscellaneous Settings

Allow Automated Messaging from Appts w/o Clinic: This option applies to both eReminders and eConfirmations when the clinic on an appointment is set to none.

• Checked: eMessages will be sent to all appointments, even if no clinic is assigned.
• Unchecked: Appointments with no clinic will not be sent a message.

Confirmation Statuses

Determine if automated messages are sent for appointments with a specific appointment confirmation status. Also see Definitions: Appt Confirmed.

Single-click into the grid to determine which statuses do and don't send a message.

• Color: Displays the color associated with the status.
• Send eConfirmation: Send eConfirmations for appointments with this status. This setting can also be set in Definitions: Appt Confirmed.
• Change eConfirmation Status: Appointments with this status will have their status updated when the patient confirms the appointment. This setting can also be set in Definitions: Appt Confirmed.
• Send eReminder:Send eReminders for appointments with this confirmation status. This setting can also be set in Definitions: Appt Confirmed.
• Send Automated Thank-You: Send Thank-Yous for appointments with this confirmation status. This setting can also be set in Definitions: Appt Confirmed.
• Send Arrival SMS: Send Arrivals for appointments with this confirmation status. This setting can also be set in Definitions: Appt Confirmed.
• Send General Message: Send general messages for appointments with this confirmation status after it has been set complete.
• Send Arrival Response SMS: Appointments with this status will have their status updated if an arrival is responded to.
• Change on eClipboard Check-in: Appointments with this status will be updated to the Time Arrived trigger appointment status set in Preferences when the patient patient checks in via eClipboard.
• Enable BYOD: Appointments with this status allow BYOD text messages to be sent when right-clicking the appointment.