If your office no longer needs to send electronic prescriptions follow the steps below to disable the program link in Royal dental Software.

In Program Links, double-click electronic Rx. Uncheck Enabled

Disabling eRx is done in this window for both DoseSpot eRx / Prescription and NewCrop eRx / Prescription.

This will disable the electronic Rx program link to block all providers from accessing eRx.

Click OK to save.

Disabling Charges

To stop the monthly DoseSpot eRx or NewCrop eRX service fee, contact Royal dental Software Support. Royal dental Software Support will assist with disabling the Program Link and Providers during the call as well.

Disabling eRx for Individual Providers:

Double-click a provider from Provider Setup.

Uncheck Use Electronic Prescriptions (eRx).

This will block a single provider from accessing eRx. This will also block access to eRx when the provider is the patient's primary provider and no other authorized provider is logged on.

Click OK to save.

Questions & Answers

Q: I disabled eRx for a provider, why am I still seeing additional charges?

A: Complete the following steps:

• Contact Royal dental Software support and request to cancel the service.
• Disable access to eRx in Royal dental Software. This can be done for all providers (via the program link) or for a single provider (via Edit Provider window).

  Any usage charges accumulated before cancellation will be reflected within two billing cycles.

Q: Why do I not see an option to disable eRx for an individual provider?

A: Update to version 16.3 or greater.